Terms of Service

Snagr connects to a Polar.sh organisation you control, watches for abandoned checkouts, failed subscription renewals and cancellations, and sends the recovery emails you configure. It measures the revenue those emails recover against a randomised holdback group so the lift can be verified rather than assumed.

Snagr is an independent product. It is not affiliated with, endorsed by or sponsored by Polar Software Inc., and we have no control over Polar availability, pricing or API behaviour.

• You must be at least 18 and able to enter a binding contract.
• You are responsible for everything done under your account, including by anyone you invite to your team.
• Keep your credentials secure and tell us at tejas@snagr.sh as soon as you suspect unauthorised access.
• You must give accurate account information and keep it current.

You keep all rights to the data Snagr reads from your Polar organisation and to the content of the emails you send. You grant us only the licence needed to host, process and transmit it in order to run the service for you.

Because Snagr emails your customers on your behalf, you are responsible for having a lawful basis to do so, for the accuracy and content of your templates, and for the discounts you offer in them. Our processing of that data is governed by the Data Processing Addendum, which forms part of these terms.

You must comply with the Acceptable Use Policy. It is not decoration: a merchant who sends unsolicited mail through Snagr damages deliverability for every other merchant on the shared sending domain, and we will suspend an account to stop that.

We will provide the service with reasonable skill and care, and we will keep your data as described in the Privacy Policy. Beyond that, and to the extent the law allows, the service is provided as is and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Specifically, we do not promise:

• any particular recovery rate, open rate, deliverability outcome or amount of revenue recovered;
• uninterrupted or error-free operation, or that every recoverable event will be detected — we depend on Polar webhooks and on third-party email delivery;
• that attribution figures are exact. Attribution uses a 14-day window and a holdback control group; it is a good-faith estimate, not an audited financial record.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of or relating to these terms is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, and (b) one hundred US dollars (US$100). Because the Free plan costs nothing, that floor is the cap for a free account.

You will defend and indemnify us against third-party claims arising from your content, from emails sent through your account, from your breach of these terms or the Acceptable Use Policy, or from your violation of any law or of anyone else’s rights. We will tell you promptly about any such claim and let you control the defence, provided any settlement releases us fully.

• You may cancel or delete your account at any time from the dashboard. Deletion disconnects Polar, cancels billing and removes your records.
• We may suspend an account immediately where it is sending unsolicited mail, generating abuse complaints or bounces at a rate that threatens the shared sending domain, or being used unlawfully. We will tell you why, and restore access if the cause is fixed.
• Either of us may terminate for material breach that is not cured within 30 days of written notice.

On termination your right to use the service stops. Data is deleted on the schedule in the Privacy Policy. Export anything you need before you delete the account — live records are removed immediately, and we cannot restore them from backups after about 30 days.

We may update these terms. For material changes we will give at least 30 days notice by email or in the dashboard. Continuing to use Snagr after that is acceptance. If you object, cancel before the change takes effect.

These terms are governed by the laws of India, without regard to conflict-of-law rules, and the parties submit to the exclusive jurisdiction of the competent courts of India.

Before filing anything, email tejas@snagr.sh. Most disputes are a misunderstanding about billing or attribution and are quicker to resolve directly.

• These terms, with the Privacy Policy, DPA, Acceptable Use Policy and Refund Policy, are the entire agreement between us.
• If a provision is unenforceable, the rest stays in force.
• Failing to enforce a provision is not a waiver of it.
• You may not assign these terms without our consent; we may assign them to a successor of the business.
• Neither party is liable for delay caused by events beyond its reasonable control.

Snagr is operated by an individual, not an incorporated company. Notices under these terms should be sent to tejas@snagr.sh, and are effective when delivered. We will provide a postal address on request where a notice requires one.