Legal
Policies
Snagr reads your store data and emails your customers, so it is reasonable to want to know exactly what that means. Every policy is below, written to be read rather than skipped.
All documents last updated 22 September 2026
Terms of Service
The agreement between you and Snagr — what the service does, billing, liability, and how it ends.
Read →Privacy Policy
What we collect from merchants, what we process on their behalf, who sees it, and how long we keep it.
Read →Data Processing Addendum
The GDPR Article 28 terms covering customer data we process for you. Applies automatically — nothing to sign.
Read →Subprocessors
Every third party that touches personal data, what it does, and where it operates.
Read →Cookie Policy
Every cookie we set. No advertising trackers, no session recording, no third-party analytics domain.
Read →Acceptable Use Policy
What you may and may not send through Snagr, and what happens when an account breaks the rules.
Read →Refund and Cancellation Policy
Cancel any time from the dashboard. Full refund within 14 days of a first Pro payment.
Read →Security
Encryption, tenant isolation, what we deliberately never hold, and how to report a vulnerability.
Read →
Contact
Snagr is run by an individual based in India, not an incorporated company. Everything below — billing questions, privacy and data requests, security reports and email abuse — reaches the same inbox, and is read by the person who runs the service.