Acceptable Use Policy

Only email people who gave your business their address in the course of a transaction with you — someone who started a checkout, holds a subscription, or bought from you before. Snagr is a recovery tool for your own customers. It is not a cold outreach tool, and using it as one is a breach of these terms.

You must not send through Snagr to:

• purchased, rented, scraped or otherwise acquired lists;
• addresses harvested from a website, directory, social network or public record;
• addresses from a different business, brand or organisation than the one connected to Snagr;
• anyone who has unsubscribed, marked your mail as spam, or asked you to stop, whether through Snagr or anywhere else;
• role or catch-all addresses gathered outside a real transaction.

• Every Snagr email carries a working unsubscribe link and a List-Unsubscribe header. You must not remove, hide or disable them, or make the link resolve anywhere other than a genuine opt-out.
• Unsubscribes are honoured immediately and permanently through the suppression list. You must not re-add, re-import or otherwise attempt to email a suppressed address.
• You must honour opt-outs received by any other route — a reply, a support ticket, a message on another channel — by suppressing that address in Snagr.

Emails sent through Snagr must not:

• use a deceptive subject line, sender name, reply-to address or header, or impersonate anyone;
• offer a discount, deadline or price that is not genuinely available on the terms stated;
• promote malware, phishing, credential harvesting, fraud, pyramid or matrix schemes, or unlicensed financial, pharmaceutical or gambling products;
• contain content that is unlawful, defamatory, harassing, hateful, or sexual content involving minors;
• infringe anyone else’s intellectual property.

• Do not use Snagr to relay bulk mail unrelated to checkout, renewal or cancellation recovery — newsletters, announcements and promotions belong in an email platform built for them.
• Do not create multiple accounts to work around the Free plan send cap, a suspension, or a suppression list.
• Keep your own list hygiene good. Sustained hard-bounce rates above 2% or spam-complaint rates above 0.1% put the shared sending domain at risk and will trigger review.
• If you send from your own verified domain, keep its SPF, DKIM and DMARC records valid.

• Do not probe, scan, or attempt to breach the service or a related system, or to access another merchant’s data.
• Do not circumvent rate limits or quotas, or automate the interface in a way that degrades it for others. The documented API and MCP server are the supported routes.
• Do not resell, sublicense or white-label Snagr without a written agreement.
• Do not connect a Polar organisation you are not authorised to administer.

Good-faith security research is welcome and is not a breach of this policy when conducted within our disclosure guidelines.

Where we see a breach we may throttle sending, pause a sequence, suspend the account, or terminate it. We will normally warn first and say what needs to change, but we will act immediately without notice where sending is actively causing harm — a live phishing campaign, a complaint spike threatening the shared domain, or a legal demand.

Suspension for abuse does not entitle you to a refund of fees already paid; see the Refund and Cancellation Policy.

To report mail sent through Snagr that breaks this policy, write to tejas@snagr.sh. Include the full message headers if you can — they identify the sending account. We investigate every report.

If you simply want a merchant’s emails to stop, the unsubscribe link in the message is faster and is permanent.